Last Updated: [November 14, 2025]
Please read these Terms of Service (the “Terms”), our Privacy Notice (“Privacy Policy”) and our HIPAA Notice of Privacy Practices carefully because they govern your (“you” or “your”) use of the websites located at https://spotlessclinics.com/ (the “Site”) and online technology platform accessible thereon (“Platform”) provided by Spotless, Inc. (“Spotless”), through which you can schedule appointments for medical and related healthcare services provided by Spotless affiliated practices, including Amy B. Wechsler Dermatology, PLLC (“Practices”), which themselves employ or otherwise engage licensed professionals (collectively, the “Professionals” and together with Spotless and the Practices, “we,” “us” or “our”). To make these Terms easier to read, the Site and Platform we provide, respectively, are collectively called the “Services.”

USE OF THE SERVICES IS NOT FOR EMERGENCIES. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM.

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES MIGHT NOT BE APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS, AND YOU ARE SOLELY RESPONSIBLE FOR (AND WE HEREBY DISCLAIM ALL LIABILITY IN CONNECTION WITH) DETERMINING APPROPRIATENESS OF THE SERVICES FOR ANY MEDICAL CONDITIONS OR CONCERNS.

By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.

Please review our Privacy Notice which also governs your use of the Services, for information on how we collect, use and share your information.

We may update the Terms from time to time at our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Site and/or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

You may use the Services only if you are at least 13 years of age (or such other minimum age at which you can provide consent to data processing under the laws of your territory), and not otherwise barred from using the Services under applicable law. If you are over 13 years of age but under the age of 18, you hereby represent and warrant that your parent or legal guardian has read these Terms, and accepts them on your behalf. Parents and legal guardians are responsible for the acts of their minor children when using the Services, whether or not the parent or guardian has authorized such acts.

In connection with providing the Services, Spotless provides certain technological and other administrative support for or is otherwise affiliated with the Practices. The Practices employ or contract with Professionals to provide professional services.

Spotless acts as a technology platform to provide Patients with products and services offered through the Services, including connecting Patients with Practices and the Professionals. Spotless does not interfere with the practice of medicine, nursing or other licensed professional services by Practices or any Professionals. By accepting these Terms, you acknowledge and agree that Spotless is not a healthcare provider and that by using the Services, you are not entering into a doctor-patient or other healthcare provider-patient relationship with Spotless. By using the Services, you may, however, be entering into a doctor-patient or other health care provider-patient relationship with a Practice and/or one or more Professionals.

By accepting the Terms, you understand that we may send you messages, reports, and emails via the Services regarding your diagnosis and/or treatment. You further understand and agree that it is your responsibility to monitor and respond to these messages, reports, and emails and that neither Spotless nor the Practices or any Professional will be responsible in any way, and you will not hold Spotless, any Practice or any Professional liable for any loss, injury, or claims of any kind resulting from your failure to read or respond to these messages or for your failure to comply with any treatment recommendations or instructions from the Practice or your Professional(s).

While you are not establishing a doctor-patient or other health care provider-patient relationship with Spotless, by using the Services, you may be establishing a direct customer relationship with Spotless to use the products and services made available through the Services and, in some cases, by the Professionals or Practices. In connection with such a relationship, you may provide to us, or cause to be provided to us on your behalf, personal information, including health information, that is subject to use by us in accordance with our Privacy Notice and our Notice of Privacy Practices. {INSERT HYPERLINK TO PRIVACY PAGE YOU CREATED HERE}

The content of the Site is provided for informational purposes only. Any advice or information provided through the content on the Site does not create a provider-patient relationship, is not an aid to making medical decisions, and is not marketed, promoted or otherwise intended to be used to diagnose any disease or other condition, or to cure, mitigate, treat, or prevent any disease. The content of the Site is not a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding your health. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site or because of information provided through the Services. If you think you may have a medical emergency, call your doctor or 911 immediately. RELIANCE ON ANY CONTENT PROVIDED ON THE SITE BY SPOTLESS, OTHERS APPEARING ON THE SITE AT THE INVITATION OF SPOTLESS, OR OTHER USERS OF THE SITE IS SOLELY AT YOUR OWN RISK.

Our Services are currently only available to individuals who are located in the New York and in order to use the Service, you must be located in New York. Our Services may be subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.

In some cases, the Services may not be the most appropriate way for you to track or manage your health and wellness, or provide information to, communicate with or seek medical care and treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than your Professional, or your Professional may determine that your diagnosis and/or treatment require an in-person office visit or are otherwise not appropriately addressed through use of the Services. In such a case, you may receive notification that you will be unable to use the Service for the particular issue you submitted and may be provided with additional information regarding next steps.

• User Content. Our Services may allow you to submit, store, or share information, data, or content such as text (in posts or communications with Professionals or others), files, assessments, self-report measures, lab samples, laboratory results, prescriptions and pharmaceutical documents, medical records, documents, graphics, images, music, software, audio and video. Anything (other than Feedback) that you post or otherwise make available through the Services (including without limitation, Input) is referred to as “User Content.” We do not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to your User Content.
• Permissions to Your User Content. By making any User Content available through the Services you hereby grant to Spotless a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to : (i) use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content; (ii) disclose and share User Content with Spotless’s services providers, in each case of the foregoing subsections (i) and (ii) in connection with operating, improving and providing the Services and Spotless’s other products, services, and technologies, and subject to applicable privacy laws and in accordance with our Privacy Notice.; and (iii) develop or derive data or insights in de-identified and/or aggregated form from User Content and/or your use of the Services (collectively, “Aggregate Data”).

  Your Responsibility for User Content. You are solely responsible for all your User Content. You represent and warrant that you have (and will have) all rights that are necessary to grant us the license rights in your User Content under these Terms. You represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Spotless on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
• Removal of User Content. You can request the removal of your User Content by submitting a data deletion request to [insert email]. You should know that in certain instances, due to compliance with our legal obligations and record keeping policies, some of your User Content may not be completely removed and copies of your User Content may continue to exist on the Services. Even upon termination of your account, Spotless may retain your medical records, which may not be removed from the Spotless system/platform. To the maximum extent permitted by law, we are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.
• Spotless’s Intellectual Property. We may make available through the Services content that is subject to intellectual property rights. We retain all rights to that content.

Spotless may charge fees for your use of the Services (or certain portions thereof) or for professional services provided at the Practice, and you agree to pay such fees (each payment, a “Transaction”). If applicable, you agree to pay such fees and expressly authorize us or our third-party payment processor to charge you for such Transaction. 

If you provide your email or cellular phone number to us (either online or via text message) and agree to receive promotional communications from us, you specifically authorize Spotless to send email, text/SMS messages or to call your phone. You are not required to consent to receive promotional messages, calls or emails as a condition of receiving professional services and may opt out of such messages by responding “STOP” to any promotional message you receive from Spotless. Please note non-promotional text/SMS messaging may continue even after you opt out of receiving promotional messaging.

You agree not to do any of the following:

• Post, upload, publish, submit or transmit any User Content that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
• Use, display, mirror or frame the Services or any individual element within the Services, Spotless’s name, any Spotless trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Spotless’s express written consent;
• Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Spotless or any of Spotless’s providers or any other third party (including another user) to protect the Services;
• Attempt to access or search the Services or download content from the Services using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Spotless or other generally available third-party web browsers;
• Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
• Use any meta tags or other hidden text or metadata utilizing a Spotless trademark, logo URL or product name without Spotless’s express written consent;
• Use the Services, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
• Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services to send altered, deceptive or false source-identifying information;
• Attempt to decipher, decompile, disassemble, reverse engineer any of the software used to provide the Services;
• Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
• Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
• Impersonate or misrepresent your affiliation with any person or entity;
• Stalk or harass any Spotless employee or Professional either through or outside your use of the Services;
• Report false or fictitious emergencies, whether relating to yourself or others;
• Violate any applicable law or regulation; or
• Encourage or enable any other individual to do any of the foregoing.

Spotless is not obligated to monitor access to or use of the Services or to review or edit any content. However, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any content, including User Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider it objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

The Services may allow you to access third-party websites or other resources. We provide access only as a convenience and are not responsible for the content, products or services on or available from those resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party resources.

We may suspend or terminate your access to and use of the Services, including suspending access to or terminating your account, at our sole discretion, at any time and with or without notice to you. You may cancel your account at any time by sending us an email at info@spotless.com, whereupon Spotless will remove your access to the Services, and Spotless will cease proactively contacting you. However, Spotless may retain your medical records on the Spotless system/platform. Upon any termination, discontinuation or cancellation of the Services or your account, the following Sections will survive: 9(b), 9(c), 9(e), 11, 14, 15, 16, 17, 18, and 19.

• General Disclaimer. THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. General advice posted to the Site or relayed through the Services is for informational purposes and is not intended to replace or substitute any medical service or specific professional advice, including those Spotless, the Practices and its Professionals may provide to you. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any information or content on the Services.
• No Professional Advice. NEITHER THE SERVICES NOR ANY INFORMATION PROVIDED TO YOU IN CONNECTION WITH THE SERVICES OR OTHERWISE BY OR ON BEHALF OF SPOTLESS IS INTENDED TO BE RELIED UPON OR CONSTITUTE MEDICAL, LEGAL, FINANCIAL, OR ANY OTHER FORM OF PROFESSIONAL ADVICE OR INFORMATION, EXCEPT TO THE EXTENT YOU ESTABLISH A PATIENT PROVIDER RELTAIONSHIP WITH PROFESSIONAL AND/OR THEIR PRACTICE AND ANY PROFESSIONAL ADVICE IS LIMITED TO THAT RELATIONSHIP. 

You will indemnify and hold Spotless and its officers, directors, employees and agents, including the Practices and Professionals, harmless from and against any third-party claims, disputes, demands, liabilities, damages, losses, and costs and expenses brought or awarded against Spotless, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (a) your access to or use of the Services, (b) your User Content, (c) your violation of any third party’s rights, including, but not limited to, intellectual property rights, rights of privacy, rights of publicity and confidentiality or (d) your violation of these Terms.

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER SPOTLESS NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES, WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, PERSONAL INJURY OR DEATH, COMPUTER DAMAGE, SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, PROFESSIONAL MALPRACTICE OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SPOTLESS OR ITS SERVICE PROVIDERS HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPOTLESS’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE AMOUNTS YOU HAVE PAID OR ARE PAYABLE BY YOU TO SPOTLESS FOR USE OF THE SERVICES OR ONE HUNDRED DOLLARS ($100), IF YOU HAVE NOT HAD ANY PAYMENT OBLIGATIONS TO SPOTLESS, AS APPLICABLE.
• THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SPOTLESS AND YOU.

These Terms and any action related thereto will be governed by the Federal Arbitration Act, federal arbitration law, and the laws of New York, without regard to its conflict of laws provisions. Except as otherwise expressly set forth in Section 19 “Dispute Resolution,” the exclusive jurisdiction for all Disputes (defined below) that you and Spotless are not required to arbitrate will be the state and federal courts located in the Southern District of New York, and you and Spotless each waive any objection to jurisdiction and venue in such courts.

• Class Action Waiver. YOU AND SPOTLESS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties’ Dispute is resolved through arbitration, the arbitrator may not consolidate another person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.
• Severability. With the exception of any of the provisions in Section 19(b) of these Terms (“Class Action Waiver”), if an arbitrator or court of competent jurisdiction decides that any part of these Terms is invalid or unenforceable, the other parts of these Terms will still apply.

• Reservation of Rights. Spotless and its licensors exclusively own all right, title and interest in and to the Services and Aggregate Data, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services.
• Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between Spotless and you regarding the Services, and these Terms supersede and replace all prior oral or written understandings or agreements between Spotless and you regarding the Services. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. Except where provided by applicable law in your jurisdiction, you may not assign or transfer these Terms, by operation of law or otherwise, without Spotless’s prior written consent. Any attempt by you to assign or transfer these Terms absent our consent or your statutory right, without such consent, will be null. Spotless may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and insure to the benefit of the parties, their successors and permitted assigns.
• Notices. Any notices or other communications provided by us under these Terms will be given: (i) via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
• Waiver of Rights. Spotless’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Spotless. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

If you have a question about any of the Terms of Service, please contact Spotless at info@spotlessclinics.com.